REFUND POLICY

Refund Policy
At Prima Facie, we strive to provide the highest quality products and exceptional customer service. We understand that sometimes, you may need to return or exchange an item. Our Return and Refund Policy is designed to be fair, flexible, and easy to understand.

Returns
1.  Eligibility: Items must be returned within 7 days of delivery.
2.  Condition: Items must be in their original condition, with all tags attached, and no signs of wear or damage.
3.  Procedure: To initiate a return, please contact our customer service team via email (primafacieofficial1@gmail.com) or phone (+965 6511 6978). We will provide a Return Merchandise Authorization (RMA) number, which must be included with the returned item.

Refunds
1.  Timeline: Refunds will be processed within 5-7 business days of receiving the returned item.
2.  Method: Refunds will be issued in the original form of payment.
3.  Amount: Refunds will include the full amount of the item(s) returned, minus any shipping costs.

Exchanges
1.  Procedure: To exchange an item, please follow the return procedure above and indicate the desired exchange item in your communication with our customer service team.
2.  Shipping: The customer is responsible for shipping costs associated with exchanging an item.

Exceptions
1.  Final Sale Items: Items marked as "Final Sale" or "Clearance" are not eligible for returns or exchanges.
2.  Gift Items: Gift items can only be exchanged for another item of equal or lesser value.

International Returns
1.  Procedure: International returns must comply with all applicable laws and regulations.
2.  Shipping: The customer is responsible for shipping costs associated with international returns.

Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us:

Email: [primafacieofficial1@gmail.com]
Phone: [+965 6511 6978]
Address: [kuwait,salmiya]

Thank you for shopping at PRIMA FACIE!

PRIMA FACIE Customer Service Team